Jean Lesley Returns Policy
For our own "physical in stock items" which are stated on our website, you may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Note a restocking fee may apply in some circumstances.
Exclusions to Returns Policy
Due to the nature of the products we sell, we only accept returns in the event of a fault. In the rare circumstance that you wish to request a return for an item, please follow the below guidance:
- Merchandise was shipped in perfect condition and in accordance with your instructions.
- We do not accept returns of items that have been worn or subjected to destructive conditions.
- Items not returned in original condition are not eligible for refund, store credit, or exchange.
- Items that have been laundered.
- Items with tags removed.
- Unsealed panties.
- Unsealed hosiery.
- Unsealed body stockings.
- Items that are soiled or stained and unsaleable.
- Items not returned in original unbroken packaging as shipped.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
For our non physical stock items which are not stated as in "physical in stock items" the suppliers policies, procedures, shipping and return policies will be adhered to.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to certain international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.