Shipping & Returns Policy

Please review the Jean Lesley shipping and returns policy before placing your order. Return eligibility depends on the condition of the merchandise, product type and how your order is fulfilled.

Returns

Jean Lesley In-Stock Merchandise

For eligible merchandise identified as physically in stock with Jean Lesley, you may request a return within 30 days of delivery.

Returned merchandise must be unworn, unused, unwashed and in its original condition with all tags, seals and original packaging intact. For hygiene reasons, certain intimate apparel is excluded from return once its protective packaging or hygiene seal has been opened.

Before sending any merchandise back, please contact Jean Lesley for return authorization and instructions. Unauthorized returns may not be accepted.

Supplier-Fulfilled Merchandise

Some merchandise offered by Jean Lesley is fulfilled directly through our distribution partners rather than held in our own physical inventory. Return eligibility for these products is subject to the applicable fulfillment and product restrictions associated with the order.

Please contact us before returning any supplier-fulfilled merchandise. We will review your order and provide the appropriate return instructions where the item is eligible for return.

Items Not Eligible for Return

Due to hygiene requirements and the nature of intimate apparel, merchandise may not be eligible for return in the following circumstances:

• The item has been worn or used.
• The item has been washed or laundered.
• Tags have been removed or altered.
• A hygiene seal or protective packaging has been opened where applicable.
• Panties or other intimate bottoms have been unsealed.
• Hosiery, stockings or body stockings have been opened or unsealed.
• The merchandise is soiled, stained, damaged or otherwise unsaleable.
• The product is not returned with its original packaging and accessories.
• The item has been altered by the customer.

These restrictions do not affect your rights where merchandise arrives damaged, defective or incorrect.

Damaged, Defective or Incorrect Items

If you receive merchandise that is damaged, defective or different from the item you ordered, please contact Jean Lesley promptly after delivery.

Include your order number and details of the problem. Photographs may be requested to help us review the issue and determine the appropriate resolution.

Where the return results from an error attributable to Jean Lesley or the fulfillment of your order, applicable return shipping arrangements will be provided as part of the return instructions.

Return Authorization

Do not send merchandise back before receiving return instructions. The appropriate return destination may differ depending on how your order was fulfilled.

To request a return, please contact Jean Lesley and provide:

• Your order number.
• The product you wish to return.
• The reason for the return.
• Details of any damage, defect or incorrect merchandise received.

Return Shipping

Unless the return results from an incorrect, damaged or defective item for which Jean Lesley is responsible, the customer is responsible for applicable return shipping costs.

Please follow the return instructions supplied with your authorization. Jean Lesley is not responsible for merchandise returned to an incorrect address or without the required return authorization.

Refunds

Once an authorized return is received and inspected, we will determine whether it meets the applicable return requirements. Approved refunds are issued to the original payment method.

Please allow time for the returned package to reach the designated return location and for the merchandise to be inspected. After a refund is issued, your bank or payment provider may require additional time to post the credit to your account.

Original shipping charges are generally non-refundable unless the return results from an incorrect, damaged or defective item for which Jean Lesley is responsible.

Exchanges

Because product availability changes and some merchandise is fulfilled from different locations, direct exchanges may not always be available. Contact Jean Lesley before returning an item if you would like a different size, color or style.

Shipping

Jean Lesley ships to many domestic and international destinations. Shipping availability depends on the product, destination and available carrier service.

Some products may be subject to destination restrictions or other shipping limitations. Available shipping options and charges are presented during checkout where applicable.

Processing and Delivery

Order processing time and carrier transit time are separate. Products in the same order may also ship separately when they are fulfilled from different locations.

Delivery estimates are estimates rather than guaranteed delivery dates unless a specific carrier service expressly provides such a guarantee.

Shipping Charges

Shipping charges are calculated according to the shipping method, destination and characteristics of the merchandise in your order. Where applicable, available shipping charges are displayed during checkout before the order is submitted.

International Orders

International shipments may be subject to customs processing, import requirements and destination-country restrictions. These requirements may affect delivery times.

Any duties, taxes or import charges presented and collected as part of your Jean Lesley checkout are handled according to the terms shown with your order. Charges imposed separately by a destination authority or carrier, where applicable, remain subject to the rules governing that shipment.

Tracking Your Shipment

When tracking information is available, it is provided after the shipment has been processed by the carrier. Carrier tracking may require additional time after shipment before the first scan appears.

Track your Jean Lesley order here.

Questions About Your Order?

If you need assistance with shipping, delivery, a damaged item or a return, please contact Jean Lesley and include your order number.

CONTACT JEAN LESLEY TRACK YOUR ORDER